CONTACTS & FAQ

About reservation

Is late check-out possible?

Late check-out is available. 
An extra cost of 30% of ordinary room rate allows you to stay in the room until 12:00 p.m. 
An extra cost of 50% of ordinary room rate allows you to stay in the room until 02:00 p.m. 
 

How long are bookings accepted in advance?

Bookings are accepted at a maximum of 6 months in advance.
Groups bookings (10 people or more) are accepted at any time.

Are there non-smoking rooms available?

All of our rooms are non-smoking.

Can we check in before the check-in time?

Early check in is available.
An extra cost of 30% of ordinary room rate allows you to stay from 12:00 p.m.
Also you can leave your luggage with us before the check-in time

We will visit Tokyo as a group. How can we make a reservation?

Please send us an inquiry through our Group Inquiry page. We will reply to you with our offers. Please be reminded that we have different cancellation and reservation policy for groups.

There are 2 of us. Can we stay in a Single room?

Single rooms are for 1 person only. Please reserve a double/twin room if you are 2. Children under 10 can stay with one adult in a single room.

I don't come from a VISA-waiving country. Can I get a confirmation from your to apply for a VISA?

We are sorry that only individuals who already possess valid VISAs issued by the Japanese government could reserve our hotels. We are afraid we cannot provide any confirmation to apply for Japanese VISA. 
Please note: Do not disclose any personal or payment information in your request
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